Failed or duplicate transactions
If a payment is debited but not recorded against your invoice, or you are charged twice, the amount is refunded in full. Report it from your payments page and we will resolve it within five business days.
Declined applications
No rent is collected before approval. Any amount taken in connection with an application that is later declined is returned in full.
Before the landlord is paid
While funds are still held in escrow — before the lease is signed and move-in confirmed — a cancellation results in a full refund of amounts you have paid, less any payment-processing charges already incurred.
After the landlord is paid
Once the annual rent has been released to the landlord, refunds depend on the landlord and the tenancy agreement. MYRENTA will mediate, but recovery of rent already paid out is subject to the landlord's agreement or a settlement calculation on early termination.
Early termination
Where a lease ends early with landlord and admin approval, we calculate a settlement covering rent used, amounts recovered from the landlord, and your outstanding balance. Any credit due is refunded to your bank account.
How to request a refund
Raise it from the payments page in your dashboard or email our team. We acknowledge every request within one business day and give a decision within five.
Contact
MYRENTA TECHNOLOGIES LIMITED, 7th Floor, Unity Bank Building, Central Business District, Abuja, Nigeria. Email hello@myrenta.me or call +234 700 697 3682.